Last Updated: 27 Oct 2025
At Xclo – Simple Ad Tracking & Conversion Attribution, we aim to provide a reliable and consistent service. This Refund Policy outlines the circumstances under which refunds may or may not be granted.
1. General Policy
- All purchases of Xclo services are non-refundable.
- Refunds will not be issued without a valid reason as defined in this policy.
2. Non-Refundable Cases
Refunds will not be provided in the following situations:
- Inability to use the Service due to the user’s own device, browser, internet connection, or environment.
- Misunderstanding or incorrect assumptions about the Service’s features or functions.
- Voluntary cancellation, change of mind, or decision to stop using the Service.
- Service limitations or disruptions caused by third-party providers (e.g., ad networks, hosting, payment gateways).
- Incorrect setup, configuration errors, or misuse by the user.
3. Eligible Refund Cases
A refund may be considered only if:
- The Xclo Service is completely unavailable and unusable for a continuous period of 7 (seven) consecutive days, due to an internal system failure caused by us.
4. Form of Refund
- In eligible cases, refunds will not be issued as direct cash returns by default.
- Instead, we may provide a service extension or credit equivalent to the affected subscription period.
- Full or pro-rated refunds may be granted at our sole discretion in exceptional cases.
5. How to Request a Refund
To request a refund under this policy, please contact our support team with:
- Your account details.
- Description of the issue experienced.
- Evidence (e.g., error logs, screenshots, or details of service unavailability).
All claims will be reviewed carefully before a decision is made.
6. Changes to This Policy
We reserve the right to update this Refund Policy at any time. Changes will take effect once published on our website.
7. Contact
For questions about this Refund Policy, please contact:
📧 Email: [email protected]
